Korean Decision-making: A 2024 Update

Korean Decision-making: A 2024 Update

Hi Don Southerton here…

It’s common for a Korean company’s leadership to decide on direction and major issues. These can range from a shift to Smart Manufacturing to greater SWP (software-based production) or a new business line. In turn, they can request a TFT (task force) and local teams to gather and prepare needed information.

Then, if approved, the dedicated staff will report back to HQ on implementation and progress.

In cases where overseas leadership and teams hope to offer an idea, new service, or program, local Korean and Western management’s role is to prepare—gathering supporting information, the reasoning behind, and ROI, then sharing it with the appropriate senior team members, who are often in Korea.

The local opinion is valued, but review and final approval may come from Korea.

My suggestion…

When conducting a meeting where a decision must be made, please know that your local Korean team(s) will have a significant say in the outcome. This may include both the operations and finance teams.  Their primary concern will be risk.. so do your best to mitigate.

Since the topic and subject matter may be new to your Korean team, I recommend you share the needed background documents (best provided in PPT format) before any meetings.

In addition, have an informal pre-meeting Q&A with the Korean team leader to brief and update them on any specifics. Note: they may need a day to review proposals and agreements, so timing is critical.

Even in the best cases, expect that the Korean team may want to postpone any decision until they can carefully review and perhaps confer with Korea. I suggest all documents and meeting PPTs be immediately forwarded to the Korean team. I’d create a sense of urgency with a timeline for execution and implementation.

Regardless, expect some delays and be patient. Over the years, I’ve found that Korean teams appreciate when their overseas co-workers recognize that the internal approval process takes time and be ready to offer as-needed supportive data or documents.

In our next edition, we will examine the 2024 Approvals. So stay tuned and follow our Newsletter and YouTube videos.

Are you engaged in high-priority projects or business proposals?

I can give you some perspective to make sure it works well. Let’s talk.

Please use my handy Calander to set a time.

https://calendly.com/dsoutherton

Until next time, this is Don Southerton wishing you all the best.

Korean Business: Communicate Better, Yes & No

Korean Business: Communicate Better, Yes & No

This week, we examine how Culture shapes our Communication.

It influences how much information we share and whether specific topics are considered sensitive or beyond our boundaries. For example, in the West, we use “low-content” communications. Conversations are direct and can be confrontational.

We require background information or an update—little is assumed to be known, including why an issue may need to be deemed sensitive.

Transparency means fewer boundaries, too, but often we may say, “Let’s keep this between us” or “Keep this private.”

Within Korean organizations, the very nature of the Asian “high content” culture means less is shared in explicit verbal and open communication. This is because teams have long-lasting relationships, much is shared informally within their circle of close, trusted colleagues, and much is accumulated knowledge.

This means issues require little background explanation or even “catch-up” discussion.

Yes and No… and the need to clarify

Koreans often acknowledge what they hear by saying “Yes” or nodding (the Korean term for yes is Ne), but this does not necessarily signal agreement. They tend to avoid open disagreement and confrontation..

In Korean culture, it is rare for people to respond to a question or request with a direct “No.”

In negotiation and decisions, Koreans rely on nonverbal signs such as tone of voice, facial expressions, and body language. They look for meaning and understanding in what is not said and even in the greater content beyond the conversation, such as disruptive business events that could impact decisions.

This non-explicit communication can indicate a firm “no” or rejection of an idea or plan. Many Westerners may miss this, waiting for a verbal or written “no” or “yes.”

In many situations, especially during negotiations, there is often a non-confrontational response, such as “if possible” or “that is difficult.” Understanding the Korean and Western perspectives is vital for global organizations. No culture is right or wrong; it is simply different.

Our aim should be to foster a deeper understanding of each other’s communication styles and their implications for global business.

Questions, comments, feedback, and business inquiries are always welcome. Let’s set a time.

https://calendly.com/dsoutherton

This is Don Southerton wishing you all the best!

Korean Business: Getting to Solutions

Korean Business: Getting to Solutions

Don Southerton here…I work with Korean and Western teams daily.

It’s common in Western meetings to first discuss the issues, some background, and potential repercussions as part of the work-through

Then, after discussions—sometimes at length—the team will ponder what steps must be taken, including individual input with a range of choices and potential countermeasures, all of which may require more thought and pushing things to further discussion.

In contrast, Korean teams are aware of the issue and prefer to focus talks on the solution and immediate steps, then report these plans and actions to leadership.

When tackling an issue, I recommend a collaborative approach in which teams are transparent, clearly state the challenges, and agree that potential downsides may exist.

Then, it’s best to move on quickly and devote the meeting to actionable steps and a solution-oriented discussion.

Streamline

In advance, solution-oriented talks can be streamlined by sharing a PowerPoint that states Point 1—the Issue—and Point 2—any concerning downsides—and then asking for feedback.

For the meeting limit or sidebar, any deep discussions on either point, ask the team to dedicate the meeting to Point 3—actionable and solution-oriented steps.

Timeline for Execution

The final step for any meeting is to determine and set a feasible timeline for execution and outcomes.

This is very important, as it will give the Korean team deliverables to report to leadership—a norm and expectation.

Questions, comments, just ask.

I, too, am always open to new projects and opportunities.

To schedule a time to talk, please use my Calendar.

https://calendly.com/dsoutherton

Again, this is Don Southerton wishing you all the best.

Call 310-866-3777 or EM Dsoutherton@bridgingculture.com

Team-level Korean Business Culture programs

Don Southerton here…

Cultural differences can create misunderstandings and stress, impacting productivity and smooth business operations. Cross-cultural education is recognized as the chief solution to workplace challenges.

We have a long history of training executives and teams in a wide range of Korea-focused mentoring, coaching, and strategy services.

We offer a six-week Korea 101 Korean Business Culture program for teams. The theme is “Working within the Cultures.”  The cost is US $4800.00.

Additionally, we provide situational mentoring and coaching as needed on issues that surface, focusing on negotiations and meeting expectations.

The workshops and mentoring aim to build upon the team’s experiences while providing new understandings.

We invite you to schedule a time to discuss the details using our Calendar.

Team-level Korean Business Culture programs

Again, this is Don Southerton wishing you all the best.

https://calendly.com/dsoutherton

Dsoutherton@bridgingculture.com

Call or Text   +1-310-866-3777

Back by popular demand: Korean Business– Executive Level Coaching

Back by popular demand: Korean Business– Executive Level Coaching.

In this October YouTube episode, we look at Korean Business– Executive Level Coaching.

We have offered executive-level Korean business coaching to major Korean Groups, including Hyundai, Kia, MOBIS, Hyundai Capital, and Innocean, as well as key partners and top Western companies.

Many see this as an ambitious step towards career enhancement and job security.

The program covers key issues and what to expect for the rest of 2024 and into 2025.

Each program is tailored to your unique needs and work experiences, ensuring a personalized, compelling learning journey.

The program is for leaders with experience working with a Korean group or those new to the company.

We’d like to invite you to schedule a time using our Calendly to discuss details, taking the first step toward your career enhancement and job security.

Again this is Don Southerton… wishing you all the best.

https://calendly.com/dsoutherto

Dsoutherton@bridgingculture.com

Call or Text +1-310-866-3777

LinkedIn Message, too.

Ten Insights into Korean Teams’ DNA, Norms, and Mindset– YouTube

Ten Insights into Korean Teams

We’re rebooting our Korea 101 YouTube channel.

In this episode, I’ll share ten insights into Korean working teams’ DNA, norms, and mindset. The list was compiled by a Korean colleague who asked me to share it in my workshops and give others a better understanding of Korean work culture.

If you have a question or would like more information … call, text, or email… and I’ll get right back to you. 

Dsoutherton@bridgingculture.com

310-866-3777

https://www.bridgingculture.com

Don Southerton

Subscribe to our YouTube channel

https://www.youtube.com/@DonSoutherton?sub_confirmation=1

Korea Business: Executive and Group Workshops

Korea Business: Executive and Group Workshops

We offer a full suite of programs, from executive-level Coaching to our popular group Korean Business Culture Workshops for the team and 6-week one-on-one individual classes.

Time proven since 2003.

All our courses provide participants with deep insights into Korean business, whether new hires, on a team assigned to Korea-related projects, or those of you who have been engaged for a long time.

Register today for the Executive, individual coaching, or group workshops.

All are excellent programs for anyone who works with Korea or Korean teams.

The classes will be solution-oriented and highly interactive, including Q&A and timely topics.

Call, Text, EM, or Message to discuss what program fits best….

310-866-3777 Dsoutherton@bridgingculture.com

https://www.bridgingculture.com

Don Southerton

Korean Business 2024: Communicate Better, Yes and No

Communicate Better Yes and No

By Don Southerton

Understanding how culture shapes our communication is crucial. It influences how much we share information and whether specific topics are considered sensitive or beyond our boundaries. For example, in the West, many use “low content” communications.

Conversations are direct and can be confrontational. We require background information or an update—little is assumed as known, including why an issue may need to be deemed sensitive. Transparency means fewer boundaries, too.   We may, although, use “Let’s keep this between us” or “ Keep this private.”

Within Korean organizations, the very nature of the Asian “high content” culture means less is shared in explicit verbal and open communication. Since teams foster long-lasting relationships, much is shared informally within their circle of close, trusted colleagues, and much is also accumulated knowledge, so issues require little background explanation or even “catch-up” discussion.

Yes and No…

Koreans often acknowledge what they hear by saying “Yes” or nodding, but this does not necessarily signal agreement. They tend to avoid open disagreement and confrontation.

In Korean culture, it is uncommon for people to respond to a question or request with a direct “No.”  In negotiation and decisions, Koreans rely on nonverbal signs such as tone of voice, facial expressions, and body language.

They look for meaning and understanding in what is not said and even in the greater content beyond the conversation, such as business events that could impact decisions.

These non-explicit communications can indicate a firm “no” or rejection of an idea or plan. Most Westerners miss this, waiting for a verbal or written “No” or “Yes.”

In many situations, especially during negotiations, there is often a nonverbal response or a response such as “if possible” or “that is difficult.” Understanding the Korean and Western perspectives is vital for global organizations. No culture is right or wrong; it is just different.

My work centers on providing support, mentoring, and solutions. I aim to foster a deeper understanding of the Korean communication style and its implications for global business.

I’m looking forward to hearing your comments, feedback, and business questions.

Text or Call 310-866-3777

Dsoutherton@bridgingculture.com

https://www.bridgingculture.com

Chemulpo: Korea’s First International City

Chemulpo: Korea’s First International City

Japanese and Chinese Settlement in Chemulpo – Photo Courtesy BCW and Keystone-Mast Collection.

By Don Southerton

As In the most recent Branding in Asia

https://www.brandinginasia.com/chemulpo-koreas-first-international-city

The bustling city of Incheon, South Korea, and its busy port, including Songdo, were once known as Chemulpo. It was Korea’s first international city.

Interestingly, Incheon Metropolitan City mayor Yoo Jeong-bok envisions transforming the city into Asia’s premier business hub, aspiring for it to become one of the world’s top 10 cities.

In the late 19th century, Chemulpo emerged as the main port for merchants trading with Korea. Strategically located on the west coast, it was home to residents from China, Japan, Britain, America, Germany, and Russia.

Many Western traders and officials gathered at the Chemulpo Club, which overlooked Incheon Harbor and was a popular meeting place for expatriates in the early 1900s. In 1896, William Franklin Sands, a young American diplomat newly assigned to Korea, described Chemulpo and its high and low tides that exposed great expanses of mud as “an unattractive entrance to a great adventure.”

Accounts from that time also depict the Chemulpo Club as a gathering place for foreigners to discuss political and business developments in the turbulent days before Japan formally annexed Korea in 1910.

The club was established in Seoul in August 1891 by diplomats and merchants from 11 countries. They initially met at a Western-style building in Seoul’s downtown Jung District.

However, in 1901, the Russian architect Aleksey Seredin-Sabatin built and relocated the Club to a two-story location in Chemulpo, which had become the hub of trade.

Suffering from neglect and the ravages of the Korean War, the club was restored in the late 2000s.

Soon after the building was restored, I saw it as the perfect venue for the 2009 release of “Chemulpo to Songdo IBD: Korea’s International Gateway.”

The book was a historical and contemporary research endeavor—including tracking down and acquiring rights to never-published early 1900s photographic plates, and translating the English content into the Korean language, too, for a bilingual work.

The search for images would span both continents–starting at Yonsei University Library where they attributed a series of engaging day-to-day Chemulpo images to the Keystone-Mast Collection, at the UCR/ California Museum of Photography, University of California, Riverside.

The Keystone-Mast Collection comprises over 350,000 stereoscopic photographs and negatives that depict the world between the late-nineteenth and mid-twentieth centuries.

The UCR collection houses several archives including the Korean travelogue stereoscopic plates. In an era before widespread movies and the invention of TV, handheld viewers gave a 3D-like stereo image—often of far-away and iconic destinations.

These images stand out as if taken today bringing clarity into the Chemulpo port life.

The August 2009 Chemulpo book event would attract over 100 attendees, including Mayor Ahn Sang Soo and his entourage, American and Korean officials from the Songdo IBD project, former U.S. ambassadors to South Korea, members of the press, and local dignitaries.

Following the book presentation, a walking tour was conducted for the guests of Incheon’s Jayu Park and the historic Chinatown district.

Looking back, Incheon and Songdo have a rich international business history, and today, one that continues to adapt and draw global attention and opportunity.

The city of Incheon, and its port, including Songdo, were Korea’s first international city.

This today, aligns well with the vision of Incheon Mayor Yoo Jeong-bok and the region’s Incheon Free Economic Zone (IFEZ) commissioner Dr. Wonsok Yun for the city to become one of the world’s top international business hubs. Dr. Peter Wonsok Yun

Chemulpo: Korea’s First International City
Songdo today – Image by Daesun Kim

You can view and download a complimentary copy of Chemulpo to Songdo IBD: Korea’s International Gateway here. Enjoy.

…you really are a Hyundai whisperer

you really are a Hyundai whisperer
Keynote Seoul 2018 Hyundai Dealer Show

By Don Southerton

A client recently shared the content and deep understanding I had shared on Korea, specifically on working with Hyundai.

The term “Hyundai Whisperer” has been used to describe my consultancy both for working with teams and in the media.

This continues, and more recently, in my work and interviews with Korea Times, CNBC, and Branding in Asia, where I have focused on the “big picture” of transforming the Hyundai Motor Group from a fast follower to a game changer.

I see my role as supporting those new to Hyundai and those engaged but with little insight into “working with culture,” its processes, expectations, and ever-changing norms.

I will continue to provide “knowledge of the tribe, ”insights, and client support worthy of the title — the “Hyundai Whisperer.”

Would you be interested in learning more? Let’s chat.

Text or call 310–866–3777

Dsoutherton@bridgingculture.com

or Message

https://www.bridgingculture.com