Hyundai Game Changer

Hyundai Game Changer

Photo: Hyundai Motor Group

Reflecting on this, my most recent article, Hyundai, deserves some credit. Over the past several years, it has been trendy for Korean companies to tout themselves as Game Changers, but “few walking the talk.”

Hyundai is one of the few brands that aspire to be a mobility Game Changer with a significant forward-leaning commitment.

Game Changer—First Mover By Don Southerton

A Game Changer introduces something with so much added value that it sets them apart.
Game changers break beyond the traditional confines of business, dominate their niche, and become the go-to company, service, expert, or influencer.

A First Mover gains a competitive advantage by being the first to bring a new product or service to the market and establish strong brand recognition and customer loyalty.

Over the past few years, Korean companies, big and small, have sought to become Game Changers, often to break out of their secure and well-earned niches.

In the rapidly evolving global automotive industry, Hyundai Motor Group has emerged as a luminary, breaking away from its traditional role as a fast follower to become a trailblazing innovator. This transformation, marked by a bold pivot towards electric vehicles (EVs), autonomous driving technologies, and a wider range of mobility solutions, has positioned the South Korean giant at the forefront of an industry facing unprecedented disruption.

At the core of Hyundai’s success is a strategic metamorphosis. The Group’s commitment to leading innovation, exemplified by its ventures into Boston Dynamics robotics, Supernal urban air mobility, and Motional autonomous driving, has redefined its brand identity and challenged the conventional paradigms of automotive manufacturing and design in many areas.

Generally, a Fast Follower closely watches and tracks a brand leader and then quickly emulates. This eliminates many risks. Most significantly, Fast Followers can capitalize on profound economic savings that Game Changers and the First Movers must invest in new technologies, such as development costs and with investments running into the billions.

On a more practical level, fast followers wait for a concept to be proven and “bugs” to be worked out. Then, they can spare their customers from recalls, downtime, and inconvenience.

We also see Hyundai as a First Mover. In highly competitive industries like automotive, the First Mover brand leader holds an advantage and will be seen by customers as offering something new and exciting. This advantage can translate into new vehicle sales, which are the drivers for any OEM, as we have seen with Tesla.

Notwithstanding Hyundai Motor Group’s new ventures in robotics, urban air mobility, H2, and robot taxis’ autonomous driving technology, I feel Hyundai, Kia, and Genesis have set themselves apart from the competition in their e-vehicles and the ramping up of hybrid rollouts—especially in showcasing exciting new designs.

Finally, and tied to being a Game Changer, Hyundai looks to command a market-leading position as a First Mover by implementing changes faster through a ‘Software-defined Everything’ (SDx) strategy, redefining vehicles, fleets, and transportation systems with software and AI. The plan is to incorporate software development methods into the vehicle development process and mobility at a time when the industry is being disrupted.

Many feel, and justifiably, it’s a great time to be a Hyundai…

https://bridgingculture.com

The Hyundai Whisperer

The Hyundai Whisperer

Don Southerton

Heading into a new week the term first surfaced as I was introduced by a Hyundai creative agency SVP to a team of media executives new to the Brand…. Don is our Hyundai Whisperer.

Soon after it went ‘viral,’ a week later in NYC, I was surprised to be introduced as the “Hyundai Whisper” while onboarding a new digital AOR for Kia.

The term “Hyundai Whisperer” has been used to describe my consultancy. On one level, it illustrates the importance of one’s reputation. On another level, it underscores the significance of dedicating one’s work to a niche.

This continues and more recently my work and interviews with Korea Times and CNBC have focused “big picture” of transforming the Hyundai Motor Group from a fast follower to a game changer.

Frankly, I see my role as less on details of Hyundai and other Korean brands’ operations — and more on providing support to those new to Hyundai, “working with culture,” its processes, expectations, and ever-changing norms.

I will continue to provide “knowledge of the tribe”, insights, and client support worthy of the title — the “Hyundai Whisperer.”

https://www.bridgingculture.com

###

Don is truly “The Hyundai Whisperer” a trusted mentor to many in our industry.

July 26, 2024

You’re training and follow-up insights have saved my career (and a few others) as we could not have survived the culture clash.

The Hyundai Whisperer

Don was our secret weapon.

The expertise and wisdom that Don brings to the discussion is insightful and practical. Cross-cultural business differences can be very challenging to overcome, and it takes both a knowledge of business practices and how complex cultural uniqueness interweaves into those practices to be successful. 

No one knows more about how the global business community needs to understand Korea than Don. 

Don is the guru; the guy CEOs want to have their voice heard with… Don is truly “The Hyundai Whisperer” a trusted mentor to many in our industry.

Dsoutherton@bridgingculture.com

https://www.bridgingculture.com

IFEZ Journal: Bioclusters Lead in Biopharma Innovation and Synergy

Bioclusters Lead in Biopharma Innovation and Synergy
IFEZ Journal

Hubs offers R&D and Manufacturing resources, expertise, and talent.

By Don Southerton

Globally biopharmaceutical companies look to advance the development of a molecule from the laboratory to the clinic and then to market as soon as possible. This must unfold without sacrificing product quality, process efficiency, or patient safety.

To achieve this goal, companies must navigate the complexities of business planning, cell line development, process development, technology, regulatory, and risk assessment. This takes the right mix of resources, expertise, and talent.

In this context, APAC nations led by South Korea are a standout. Specifically, their biopharma hub aims to provide essential research and development activities in the biopharmaceutical industry.

In many cases, this may be a biopharma scale-up lab with separate areas for cell-line development, media screening, clone selection, upstream and downstream process development, and small-scale production for 200L pre-clinical studies.

The hub also includes large-scale manufacturing facilities and can provide end-to-end biopharmaceutical manufacturing services. This enables domestic and foreign companies to quickly enter the global biologics and biosimilars market while reducing the time it takes to bring their products to market.

Bioclusters offer world-class biopharmaceutical production capacity.

For example, industry-leading pharmaceutical companies like Saint-Gobain, Janssen Pharmaceutical, Celltrion, Samsung Biologics, Dong-a Socio Group, and Binex are all located in the Songdo Biocluster.

In turn, across APAC we are seeing pharmaceutical industry leaders like Pfizer, Novartis, MSD, Sanofi, AbbVie, and Amgen have established global manufacturing hubs, too, where they develop a wide range of products.

Many are engaged in various services, including Contract Manufacturing Organization (CMO) of biopharmaceuticals, or developing and producing biosimilars based on their proprietary technologies.

Contract Manufacturing Organization (CMO).

A contract manufacturing organization, or CMO, helps pharmaceutical and biotechnology companies manufacture innovative drug substances. Their offerings include commercial production, drug development, formulation development, method development, pre-formulation, and registration batches.

The strength of these bioclusters, too, lies in their production capacity. The biopharmaceutical production capacity of Songdo is 560,000 liters going head-to-head with San Francisco (440,000 liters), Singapore (270,000 liters), and Ireland (230,000 liters).

Finally, as biopharmaceuticals are made from cell cultures, it is critical to import and export products before products deteriorate during the storage and transportation process and require cold storage.

This means there is a need for a nearby airport and port for transporting chilled goods and frozen logistics. And we find again a standout — Korea with the Incheon International Airport and Port with their state-of-the-art logistics.

What is Cold Storage?

Cold storage, typically at temperatures ranging from 2 to 8 degrees Celsius (36 to 46 degrees Fahrenheit), helps maintain the efficacy of drugs over their shelf life.

An example of cold storage technology, and located within IFEZ is Songdo’s SuperFreeze. https://superfrz.com. They provide sustainable cold chain solutions to Asia’s food and pharmaceutical industries.

Meanwhile, local government efforts are being made for Greenfield sites to create additional biocluster facilities.

What is a Greenfield?

The term greenfield refers to buildings constructed on undeveloped lands where there was no previous development — that was, literally, green. The word green is also synonymous with the word new, which alludes to new construction projects. These greenfield developments are generally made by multinational companies that begin a new venture from the ground up.

Reinforcing this government support, IFEZ and Commissioner Wonsok Yun shared in a recent interview on the Songdo biocluster development:

“We believe that Songdo, which already possesses world-class biopharmaceutical production capabilities, is the perfect match. We are putting our efforts into attracting a bio-specialized complex to build a ‘Bio-Triangle’ connecting the Songdo-Namdong-Yeongjong region. As the companies in Songdo possess advanced strategic biotechnologies, as noted by the Ministry of Trade, Industry, and Energy, I believe it is the most suitable region for the government’s industrial development.”

To conclude, it is expected that within the next decade, the clusters in Korea, and APAC will double to meet the growing global demand.

This will include new foreign direct investments and high-skill jobs with local governments stepping up and providing new support and incentives for domestic and international partnerships.

Korea-facing Questions, Issues, or Project

Korea-facing Questions, Issues, or Project

I have a long history as a trusted advisor offering Korean business strategy and consulting services to firms across the globe. This includes major Korean groups, international brands, and government agencies.

Many see me as the “go-to” expert on all Korean business matters.

Have a Korea-facing question, issue, or project. Let’s talk.

Don Southerton

dsoutherton@bridgingculture.com

+1-310-866-3777

https://www.bridgingculture.com

Startups: CES Innovation Award 2025

Startups: CES Innovation Award 2025
Image: CES 

Deadline for applicants August 23, 2024.

Startups, we assist companies with their CES Innovation Awards by helping them prepare and manage their application entries. This includes translation and editing content for readability and clarity.

We know the intricacies of the selection process and have experience overseeing and promoting recent award winners.

The annual awards program honors the most innovative companies in consumer technology.

The 2025 application deadline is Aug. 23, 2024, 11:59 PM EDT, so time is running out.

We can prepare and manage your application.

Let’s discuss…. dsoutherton@bridgingculture.com +1-310-866-3777

https://www.bridgingculture.com

Criteria 2025

Judges assess the innovation based on predetermined criteria, including originality, impact, feasibility, scalability, market potential, and societal or environmental benefits.

All entries are reviewed and scored based on the following criteria:

  • Engineering and functionality
  • Aesthetic and design
  • What makes the product unique and innovative

2025 Categories (We can assist in selecting the best fit)

Accessibility & Age Tech

Products and services with innovative features that enable ease of use to improve accessibility for persons with disabilities, regardless of cognitive, mobile, hearing, or visual abilities. Aging Tech includes technologies designed to assist the aging population in maintaining independence by addressing needs including fall detection/prevention, social isolation, and other health, safety, and wellbeing concerns.

Artificial Intelligence

Software, products and services that simulate human intelligence, productivity or actions through machine learning or some other form of algorithm-based model such as generative AI, natural language processing, computer vision, and neural networks.

Audio/Video Components & Accessories

Systems or speakers designed to provide playback, storage or distribution of audio and video signals and content, as well as products designed to enable, enhance, connect, or maintain audio/video systems and components. Also includes high performance audio components and speakers that provide optimal performance and sound reproduction. Hi-Fidelity products are typically produced in limited quantities and are often handcrafted.

Beauty & Personal Care

Products, devices, and applications designed to enhance skincare, cosmetics, and personal grooming routines. It includes innovations such as smart or enhanced skincare solutions, personalized beauty recommendations, digital makeup tools, immersive beauty experiences, and augmented reality beauty apps, all aimed at improving the efficacy, convenience, and personalization of beauty routines.

Computer Hardware & Components

All desktop and notebook computer systems and internal components, including tablets and e-readers.

Computer Peripherals & Accessories

Products designed to connect to and extend the functionality of desktop or portable computer systems or to enable, enhance, connect, power or maintain desktop or portable computer systems.

Content & Entertainment

A device, app, or service that allows a user to stream audio and video over a network. Offerings can be free or at a cost.

Cybersecurity

Products that serve to protect, enhance, manage or analyze digital security.

Digital Health

Health devices, mobile apps, telehealth and other technologies designed to monitor, detect, treat, and analyze health, support well-being, manage disease or provide a therapeutic benefit.

Drones

Consumer and commercial drones that are able to fly, swim, or otherwise move and be operated from a remote location. May include secondary features such as photo/video recording, movement of materials, mapping, wayfinding, search/rescue, or other capabilities.

Embedded Technologies

Integrated chips and components designed to provide functionality to finished products or subassemblies, including but not limited to microprocessors, sensors, radio-frequency ICs, systems on a chip (SoC) or modules, and embedded Internet of Things (IoT) solutions.

Fashion Tech

Fashion tech, which includes wearables, smart or luxury fashion, is the integration of technology such as sensors, processors, or displays into clothing, accessories, or textiles for the purpose of sensory enhancement, measurement, computing or data-collection/transmission.

FinTech

Products designed to create, enhance or automate financial services such as mobile payments, blockchain, digital financial services and NFT or digital assets.

Fitness

Devices, software, or systems designed to test, monitor, analyze or optimize the fitness, training, or athletic performance of an individual. May also include equipment that incorporates sensors or other technology.

Food & AgTech

Technology that improves the yields and efficiency in food production. Products designed to produce, preserve, or process food with less waste and enable better nutrition. May include plant-based technologies, features that help produce better crops or new locally and home-grown food options.

Gaming & eSports

Products (hardware, software, services) designed to allow users to interact with electronic games. Also includes technologies and software applications including platforms that enable esports.

Headphones & Personal Audio

Devices that allow users to listen to content, such as music, radio, video, TV, gaming, portable media players or telephone conversations. The devices may incorporate microphones for user voice response or input, and do not have to be designed for use with any specific type of device.

Home Appliances

Products that have a primary function of being used in the home, including major and small domestic appliances. Products may provide home heating and cooling, comfort, aesthetics, convenience, food storage and preparation, or cleaning. Products should be internet-connected and offer smart features to enable enhanced operation and capabilities. Also includes products with innovations to improve efficiency or save energy.

Human Security for All

Products that align with the critical role of technology in supporting the United Nations’ efforts to advance human security for all, including Community, Economic, Environmental, Food, Health, Mobility, Personal and Political. Products must demonstrate how technology helps tackle the world’s most pressing problems. More information can be found on HS4A.

Imaging

Products designed to produce or enhance the visual experience or allow the user to capture, store and edit still images or video.

Industrial Equipment and Machinery

Products, systems, tools, or machines used to automate, enhance, and streamline production and operations in sectors like agriculture, mining, and other industrial sectors. Products may include autonomous vehicles for farm management, electric mining and construction vehicles, advanced robotics for performing complex industrial tasks, material handling equipment, among other technologies that form the backbone of industrial operation.

In-Vehicle Entertainment

Products and components designed to be part of an in-vehicle entertainment and information systems(OEM or aftermarket).

Metaverse

Platforms, software, and services that deliver next-generation, immersive online experiences that embody the next iteration of the Internet. Solutions can be consumer-oriented or aimed at the enterprise market.

Mobile Devices, Accessories & Apps

Smartphones and other mobile handsets including wireless hot spots or accessories designed to work with mobile devices, such as cases or chargers. Also includes apps developed to run on mobile device platforms including Android (Google Play) and iOS (Apple App Store).

Pet Tech & Animal Welfare

Technologies designed to promote the physical and mental well-being of animals, including pets, farm animals, and wildlife. Products may include hardware or services that monitor health/safety, track activity, provide food/water, foster companionship, or support other areas of animal enrichment.

Robotics

Programmable or otherwise intelligent machines capable of performing specific tasks or replicating human movement, interactions and productivity. Includes consumer and industrial applications.

Smart Cities

Products, applications and technologies designed to be incorporated in a smart city, or smart venue, technology ecosystem. Smart cities are designed to improve and enhance the lives of the citizens and businesses who inhabit it.

Smart Home

Products and accessories that provide a home’s inhabitants with sophisticated monitoring and control over the building’s functions or enable users to maintain a wired or wireless data network. May also include products and software that provide remote access and control.

Sports

Technology innovations in sports equipment, venues, and broadcasting techniques. Also includes technology that aims to improve athlete safety and enrich the engagement of both participants and spectators in sporting events.

Sustainability & Energy/Power

Innovative features incorporated into products that are environmentally friendly, including efficient and clean energy use; manufacturing processes that reduce use of harmful environment substances (e.g.,lead, mercury, auto emissions); durability/end of-life (e.g., reuse, refurbish, remanufacture, recycle); renewable resources (e.g., solar and wind technologies); products and services that help clean water or air, conserve resources, or facilitate efficient powering or charging of consumer electronic products.

Vehicle Tech & Advanced Mobility

Automotive and other transportation products and services that integrate technology into the driving or riding experience, whether by enhancing safety, navigation, improving the passenger experience (except entertainment), or enabling self-driving functionality. Also includes unmanned aerial vehicles (UAVs) and transportation technologies for air, sea, space mobility, and personal mobility, and engine technologies such as electric and hydrogen.

Video Displays

Devices whose primary purpose is the display of video content, excluding items marketed and sold primarily as computer monitors. Also excludes displays in wearables.

XR Technologies & Accessories

Products (hardware) designed to provide a virtual, augmented, mixed or extended reality experience. This includes accessories designed to work with XR technologies and systems such as haptic gloves or controllers.

Korean Business: Focus on Solutions

Focus on solutions

It’s common in Western meetings to first discuss issues as part of the work-through. As well as any potential repercussions and downsides. Then, after discussions sometimes at length, the team will discuss options and countermeasures.

In contrast, Korean teams, knowing of the issue, prefer to focus talks on the solution and immediate steps to mitigate—then report these plans and actions to leadership.

My recommendation when tackling an issue is for teams to clearly state the challenge and recognize potential downsides, but quickly move on and devote the meeting to actionable steps and solution-oriented discussion.

This can be streamlined by a PPT which clearly and concisely states: Point 1—the Issue and Point 2—any Downsides, versus rehashing the issue and downsides-repercussions.

More so limit or sidebar any deep discussions on either point… dedicating the meeting to Point 3—actionable and solution-oriented steps.

The final steps should be a tentative timeline for executing the steps and the outcome. This gives the Korean team key points they need for reporting to leadership.

Questions, comments, ask. I, too, am always open to new projects and opportunities.

Call 310-866-3777 or EM Dsoutherton@bridgingculture.com

Don Southerton

https://www.bridgingculture.com

It’s not too early to be thinking about CES 2025

 CES 2025

Image: CES

Korean brands….It’s not too early to be thinking about CES 2025. We offer elite services to support companies and brands for the world’s top trade show.

Most top brands are now working through their January 7-10, 2025 Consumer Electronics Show plans.

We offer theme development that shares your vision, strong pre-show and in-show PR and media outreach capabilities, plus media event content and hosting.

This year 5000-plus global media and content creators packed the show’s media centers and extensively covered the show leading to some 25,000 media mentions and more than 35,000 articles. We can ensure that your brand and products get the attention they deserve.

We have a track record of getting media product attention including a coveted “Top 10 “by CNET.

We have also prepared and managed entries for the CES Innovation Awards and won an Honoree in the Sustainability, Eco-Design & Smart Energy categories. The annual awards program honors the most innovative companies in consumer technology.

Again, the best time is NOW to plan for CES 2025. Along with our partners, we can position your company for a successful event. Let’s talk

https://www.bridgingculture.com

Decision-making and Approvals: Korean Business Culture Insights

Decision-making and Approvals

Hot topic…This week, I share two of my Korea-facing business perspectives—decision-making and approvals. Are you developing a high-priority project or business proposal? I can provide perspective to ensure success. Let’s talk. 

Decision-making and Approvals: Korean Business Culture Insights

This week, I am sharing two of my Korea-facing business perspectives—decision-making and approvals. 

In most Korean companies leadership decides on direction and major issues. In turn, the working and local team’s role is to gather and prepare needed information. 

Then, if approved they will report back to HQ on implementation and progress.

In cases where overseas leadership and teams hope to offer an idea, new service, or program, local Korean management’s role is often to gather information and then share it with the appropriate senior team members, who are often in Korea. The local opinion is valued, but review and final approval may come from Korea.

My suggestion…

When conducting a meeting where a decision must be made please recognize that your local Korean team(s) will have a considerable say in the outcome. This may include both the operations and finance teams. 

First, since the topic and subject matter may be new to your Korean team, I recommend you share before the meeting any needed background documents (best provided in PPT format). 

In addition, have an informal pre-meeting Q&A with the Korean team leader to brief and update them on any specifics.  Note: they may need a day to review proposals and agreements, so timing is critical.

Even in the best cases, expect that the Korean team may want to postpone any decision until they can carefully review and perhaps confer with Korea. I suggest all documents and meeting PPTs be immediately forwarded to the Korean team. I’d create a sense of urgency with a timeline for execution and implementation. 

Regardless, expect some delays and be patient. Over the years, I’ve found that Korean teams appreciate when their overseas co-workers recognize that the internal approval process takes time and be ready to offer as-needed supportive data or documents.

The Approval

Within hierarchical business structures approvals usually require several people to “sign off” on a program before commencing the project. For those who are used to leaner organizations, the process can be seen as time-consuming and lead to frustration and delays. 

First, once the go-ahead agreement to move forward on a project is reached within the local organization’s team, the Korean team, too, often has its internal procedures that usually include both Operations and Finance approvals. 

Depending on the size of the local organization and whether the project needs review by the Korea HQ, I’ve experienced projects requiring several “approvals” leading to a “final” approval. 

For example, once the Korean team agrees to a project, it may mean their team has signed off, but the project must still go to senior management for their okay. 

Once senior management has approved, it may go to a COO or CEO for “final” review. 

I’ve found Korean teams can be rather vague in sharing the number of approvals in part because the approval chain may change with each project. 

In other words, the Korean teams are aware there are several approvals, but depending on the nature of the project and the costs involved higher levels of approval might be required. 

I recall a Korean team leader on one project rather humorously reporting approvals several times over a week and then upon receiving a final approval at the end of the week remarking that it was really the “final” approval. 

In some cases, I’ve seen companies with several C-levels sign off, but the project still waits several more days for a senior CEO or their Board to approve. 

In the best instance, these senior approvals go smoothly when senior leadership trusts the judgment and needs of the local organization’s team. 

However, in other situations, leadership may request additional specifics on the project. More concerning, I’ve witnessed senior leadership ask for modification, dramatically affecting previously negotiated terms and conditions of the agreement. 

One example of CEO intervention that is not uncommon comes to mind. Several years ago, I was organizing and facilitating a 10-day Global Manager Leadership workshop in Korea for one of the Hyundai Motor Group’s top divisions. 

Participants from the U.S., Europe, the Middle East, India, and Asia-Pacific would be attending. Plans were set, dates confirmed, and approvals were obtained up to, but not including, the CEO, an approval thought to be just a formality. 

To the surprise of some, the CEO asked the Korean team a number of pointed questions. Uncomfortable with the level of response and sensing the team was rather inexperienced at organizing a global event, he asked the workshop to be postponed with the team re-grouping and coming back in a few days with some data/metrics centered on outcomes from past events and specifically their impact on long term employee loyalty. 

Take away

Be aware that projects might be ‘approved,’ and you will be expected to move forward but there may be the ‘Final Approval’ before a true engagement. In the best cases, I have witnessed a quick sign-off by a CEO.  In the worst case, they will either want things restructured or postponed. 

Are you developing a high-priority project or business proposal? 

I can provide perspective to ensure success. Let’s talk. Call or Text 310-866-3777  EM Dsoutherton@bridgingculture.com

https://www.bridgingculture.com

Staying Connected and Informed—Korean Business Culture

Staying Connected and Informed

It is no small effort to stay current on key issues with the many moving parts within a Korean Group and with Korea in general.  

Knowing there are gaps in communications, I do my best to keep teams and leadership updated. I’d like to share some thoughts ….

From time to time, there are concerns in the overseas workplace over communications.

This can range from a perception of disconnect and being the last to know as global announcements are made or finding out important news second-hand.

This information gap can include working teams but is also felt by local leadership.

Team members may even feel that information was being deliberately withheld.

While there may be some truth in the disconnection, the feeling that Koreans are withholding information deliberately is most often not reality.  What may be a surprise for Western overseas teams is that Korean staff in their home offices must make quite an effort to stay informed.

As one entry-level employee of a major Korean group lamented,

“If I did not spend an hour daily networking with fellow workers, I would be in the dark on issues major and minor that could have a significant impact on my work assignment and  projects.”  

For my work with Korea-based companies, nightly chats, frequent emails, and Kakao texts are required, or I too, would be “in the dark.”  Still, I often find breaking news issues when checking my Kakao or running an early AM Google search. It is common when I ask a Korean colleague and even leadership on the news, their response is one of surprise—not in me asking, but this may be the first they had heard about, too. 

This implies that silos within the company limit the sharing of information. More so, those not well connected are out of the loop or rarely given an advance heads up.

I find it interesting that colleagues within a company often remark and see me as well-connected—a very positive trait.  As a caveat, teams try to keep their trusted friends, colleagues, and management well informed—even on sensitive and confidential issues.   Savvy management continually seeks news on issues, projects, and forthcoming announcements from their colleagues and networks. This is not only to stay informed but to avoid being caught off guard or blindsided.

This network can play a critical role in one’s career and advancement. That said, for most Koreans facing international operations, the communication channel—informal and formal—between the Korean HQ and local subsidiaries is through expatriates.(The same goes for Western companies located in Korea, as Westerners there serve as expats.) 

Roles vary within each company, but most frequently with Korean global business an expat’s primary role is to be the liaison between Korea and the local subsidiary.  

Frankly, some expats are more open to sharing information than others.

Regardless, I feel this is less a deliberate withholding of news than a “filtering”—that is, a review of communications from the mother company and then a doling out of appropriate information.  Filtering becomes an issue when information is withheld until the last moment, whether for clarity, to avoid confrontation, or to decide to best address a delicate situation.

Delaying communication often forces local operations to drop everything and deal with an issue that would have been less demanding and disruptive for the teams if conveyed promptly.  In other situations, I found that information is often held back until a 100% certainty is reached on an outcome or upcoming event.

What appears to be silence on important news is often an attempt based on their years of experience working with the mother company to spare local teams from concerns that could and probably would change over time.  

So instead of constantly having to return to the local team with a shift in plans, an expat may stay quiet until the last moment and have a firm confirmation. 

This can mean little advance notification, as it is common for announcements first to need legal, PR, and then leadership’s “final” approval.

Workarounds

There are workarounds, and one needs to recognize that much is strongly rooted in a company’s culture. Culture matters.

For starters, my best practices include: 1) Building a strong professional network—including colleagues local and overseas.  Have set times to chat even nightly with Korea… I suggest by Kakao.

2) Maintain a reputation as one who can share and be shared information—with a high degree of trust and confidentiality when appropriate

All said, outside issues deemed as private, sensitive, and confidential, few will dispute the need for strong internal communications and updates—shared across the organization.  Here as always.  

If you have a question or inquiry on this topic or another, let’s set a time to chat.

I’m also available by Kakao at 310-866-3777 and Don Southerton, so join me…

(Kakaotalk is free, and best to download the app on your phone and access it).

Don

https://www.bridgingculture.com