By Don Southerton, Editor
My recent tbs eFM 1013 Main Street interview. eFm is Seoul Korea’s top English language radio station. The interview centered on my new Korea Facing book and insights into global business.
Here’s the link to download.
http://www.mediafire.com/file/147rfbdiivr7mr3/efm_Interview.mp3
Questions? Want a complimentary copy of the book? Just email dsoutherton@bridgingculture.com
Again, best wishes in the new year…
With the release of Korea Facing: Secrets for Success in Korean
Global Business feedback and comments have been very positive. In
some cases, global teams are sharing the book across their
organization as a tool to better educate staff on the nuances of
their Korea-based company. We’ve also been interviewed by Seoul’s
tbs eFM “This Morning” show, (an on-demand link to the talk is
forthcoming) with more media interviews in the works…
One common question is how to access the book? There are several
options.
Option #1 Apple iBook (my favorite and free)
https://itunes.apple.com/us/book/korea-facing-secrets-for-success/id589661138?ls=1
Option #2 A PDF version is available upon request.
Option #3 Kindle or Nook.
Option #4 Amazon, which offers the book in eBook and Print versions.
Questions, Comments, Feedback? I’d be interested in your thoughts.
As always, if you or your company has need for my consultancy,
please let me know by email or Phone +1-310-866-3777. We’re always
interested in learning more about your business needs and opportunities.
Don
By Don Southerton, Editor
Christmas has become a popular holiday in South Korea.
Nevertheless, Christmas is seen as a distinctly Christian holiday.
That said, as the holidays approach, western teams may wish to
greet Korean colleagues with:
Sae hae bok man i ba deu say yo! (Seasons Greetings)
Hint: Break the greeting into: sae hae bok-mahne-bah deu say yo
Sae hae bok man i ba deu say yo! works well both in person, in a
card, or an email. In fact, it is a common seasonal greeting into
the New Year.
“The first Christmas in Korea.”
A number of years ago while researching early Westerners in Korea,
I came upon an account of the first “official” Christmas tree in
Korea. I thought I’d share the story…
Since the mid 1880s, Anglo merchants, diplomats, and missionaries
who lived and worked in Korea celebrated their respective national
and religious holidays. Most often these were small affairs as
there were few foreigners dwelling in Korea-most Anglos were
concentrated in the port towns and Seoul. Naturally some Koreans
were curious of these strange western ceremonies and started asking
questions, especially about Christmas.
The Korean royal family was no exception. In December 1893, King
Kojong and his wife Queen Min became very curious about the holiday
and started to inquire about its significance. In fact, Queen Min
summoned her closest western friend and personal physician,
missionary Lillias Underwood to explain about Christmas. That year
on Christmas day, Queen Min sent the Underwood family gifts of
expensive cloth and silk screens.
Encouraged by the queen’s gesture and aware of the royal family’s
curiosity, Lillias asked to set up a Christmas tree in the
palace-even though it was several days after Christmas.
Accounts tell of Lillias putting a great deal of effort into
trimming the tree. When finished Lillias was somewhat disappointed
with the results, as “their majesties were too impatient to wait
till dark to view it.” With no heavy drapes to block the lights
from the windows, the full effect of the Christmas tree was “quite
spoiled.” Lillias cited “the poor little candles flickered in a
sickly way in the glaring daylight.” Nevertheless in spite of her
concerns, Lillias did introduce the holiday tradition to the Korean
court.
On behalf of myself and Bridging Culture Worldwide have a happy
holiday season!
Sae hae bok man i ba deu say yo!
Questions? Feel free to contact dsoutherton@bridgingculture.com
1-310-866-3777
Don
By Don Southerton, Editor
Companies like Samsung, Hyundai, Kia, SK, and LG have a reputation for setting huge goals that look to many outside the organizations unrealistic. Most often it’s stretch goals for sales, which I’ve witnessed not only throughout the Hyundai Motor Group, but with other major Groups, from smart phone sales, to food services, to the Korean retail golf market.
What I have found interesting and quite different from the West is that when stretch goals are announced Korean teams and management never openly voice that the task is impossible, even if leadership and most of team don’t have a plan…
Why? It’s thought that although you may not have a plan or solution…someone, perhaps the most junior employee may either know of a way, or someone has a friend in their personal network who has a solution. It’s felt that it is never productive to share even with close co-workers that task is impossible, since they may be the one with an idea. Outwardly they are forward leaning and positive.
On another level, when senior leadership set huge goals some in the ranks might doubt, but many more grew up witnessing the amazing and near impossible achievements of the Group. They reason that if the company did the impossible before, why not again… In other words, success breeds success.
BTW, I was a once in a conversation with a senior Korean manager. I brought up the subject of what it took to be be terminated or fired. Pondering for a moment, the Korean manager instead explained that it was hard to get fired even if you made a big mistake if you were seen as positive and upbeat.
Suggestion
Always be seen as positive and forward leaning…even when facing the near impossible.
By Don Southerton, Editor
As noted in the 3 previous Korea Facing hierarchy articles, ( see LINK below) power in Korean companies is often very centralized and only people at the highest level have the right to decide on issues. In Korea, the working team’s role is to implement or gather needed information. In other cases where overseas leadership and teams hope to offer a new service or program, local Korean management’s role is to gather information and then share with the appropriate senior team members, who are often in Korea. The local opinion is valued, but review may come from Korea.
My Suggestion…When conducting a meeting where a decision must be made please recognize that your local Korean team(s) will have considerable say in it’s outcome. This may include both the operations and finance teams. First, since the topic and subject matter may be new to your Korean team, I recommend you share prior to the meeting any needed background documents (best provided in PPT format). In addition, have an informal pre-meeting Q&A with the Korean team leader to brief and update them on any specifics. Note: they may need a day to review proposals and agreements, so timing is critical. Even in the best cases, expect that the Korean team may want to postpone any decision until they can carefully review and perhaps confer with Korea. I suggest all documents and meeting PPTs be immediately forwarded to the Korean team. I’d create a sense of urgency with a timeline for execution and implementation. Regardless, expect some delays and be patient. Over the years, I’ve found that Korean teams appreciate when their overseas co-workers recognize that the internal approval process takes time and offer supportive data or documents.
BTW, if your firm provides services to a Korea–based partner, provide both the western and Korean teams with background information prior to any meetings. Moreover, be prepared to share the meeting’s content with the Korean team, too.
Korea Facing LINK http://archive.aweber.com/bcw-clients/L.Vjo
By Don Southerton, Editor
We’ve received some great feedback on the 3 Korea Facing hierarchy articles…. hope you enjoy, too.
To subscribe, go to
http://forms.aweber.com/form/24/175507524.htm
Don
This is really interesting stuff and is helping to give me a valuable insight into the working culture of my Korean colleagues.
Thank you.
…love your Korea Facing educational newsletters, it is really a great and easy way to get the basics so that you want to know more….
Great pieces!
Hi Don,
This information is very timely
Aloha Don,
Again, great points! I liked Part 3.
Like today’s organizations in America, Korean organizations are also presented with the internal challenge of bringing multi-generational employees together to create harmony and cohesiveness. Individuals from each generation, such as traditionalist, baby boomer, generation X, or generation Y, bring divergent values, beliefs, attitudes, and expectations based on their pivotal experiences and events that portrait both personal and societal backgrounds. These multi-generational terms may be not used exactly the same in Korea, but the challenges that Korean organizations face at the moment caused by the gap between different generations are virtually the same.
Individuals of each generation group were born and grew up in the same time period which allows them to witness/participate in common historical events such as political and economic changes. For this reason, individuals with shared experience have an easier time building bonds and working together in harmony rather than working with individuals from different generation groups. The particular characteristics of each generation group deeply influence how employees think about many aspects of organizational behavior such as motivation, satisfaction, creativity, innovation, loyalty, commitment, and team work. This accentuates the importance of understanding those distinctive characteristics of each generation group in order to engender successful outcomes while working with the multi-generational workforce in an organization.
In my opinion, this type of issue should be dealt at the top management level rather than middle or lower level management for more satisfying outcomes. As the middle managers noted, they are fearful of losing opportunities to get promoted or even losing jobs by provoking their superiors and subordinates in a negative way. Expecting them to make a difference in their views and behaviors without getting full support from top management may have a very little bearing on acquiring successful outcomes.
Change is not easy, but feasible as long as transformative leadership is practiced by every single member of an organization from top to bottom.
Thank you for sharing and allowing me to contribute my two cents!
Jennie
Chunghea (Jennie) Oliver shares that she grew up during the wild days as South Korea sought to shed its image as the Hermit Kingdom and to engage the hyper-modern world of global business as an engine of technologic wonder and manufacturing excellence. She travelled to the Philippines and to America to study, work, and discover a life for herself.
Along the way, Chunghea has earned degrees in both business and education, which culminated in her successful defense of an interdisciplinary dissertation looking at the question of cultural competence and second language acquisition in order to complete the Doctor of Education in Organizational Leadership offered by Argosy University/Hawaii.
By Don Southerton, Songdo IBD CityTalk Editor
Just had the pleasure of watching Chadwick International School headmaster Dr. Jorge Nelson via Cisco Global Education Forum.
Jorge is a passionate and forward-thinking educator. Like Songdo IBD, Jorge raised the bar for where education needs to be centered. I suggest you take a few minutes and go to the Cisco Education Forum website.
To view, go to : http://www.inxpo.com/events/ciscoeduforum/ , register, then steer your way to the Primary / Secondary Schools Breakout.
For a sneak peak on Dr. Nelson presentation, click here JorgeNelson_Chadwick_International
By Dr. Jorge Nelson, Headmaster
Something very special is happening on this world-class campus, Chadwick International.
There is an intense focus on a Quality of Learning for students built on the legacy of Chadwick School’s goals of Academic Excellence and Exemplary Character, Chadwick’s five core values of Honesty, Respect, Responsibility, Fairness and Compassion as well as 21st Century Competencies of Worldview, Emotional intelligence, Academics in balance, Creativity and Technology. The synergy of the twin goals of the Chadwick Mission, the five Core Values, and 21st Century Competencies will set our students well on the way to realize Margaret Chadwick’s call for action to “…do something constructive for humanity…” and to do it as first class global citizens.
In 1937, Mrs. Chadwick stated, “Experience is the best of all schools. School curriculum should consist of experiences.” State-of-the-Art Information and Communications Technologies and the aspiration to become an International Baccalaureate World School are at the heart of Chadwick International’s visionary, collaborative, and experiential learning environments. This confluence combined with taking the 75 year old legacy of Chadwick School to an international level will make Chadwick International one of the finest schools anywhere. Quality of Learning is why students will thrive and excel at Chadwick International and we welcome you to join us as we follow Mrs. Chadwick’s vision to “…habituate children to the ways of living that are satisfying and worthwhile.”
Visit www.chadwickinternational.org for more information about this new school in Songdo, Korea.
This post as seen in Wordle
By Don Southerton, Songdo IBD CityTalk Editor
This video does an awesome job showcasing Songdo IBD –a smart connected community. Cisco, too, has embraced Songdo IBD and its potential.
In this second video, Dr. Jorge Nelson hosts an informative vodcast about International School Songdo’s 21st century model for education– a key aspect being smart city technology.
A Green Lifestyle
By Don Southerton, Songdo IBD CityTalk Editor
Green and sustainability are key aspects of Songdo IBD. A vision of the community is to provide a model for Korea and the world. I found this SERI (Samsung Economic Research Institute) report on Korea Green relevant.
Policy Proposals to Promote Green Lifestyles
By Do Gunwoo
Korea’s goal of reducing greenhouse gas emissions by 30 percent in the next decade will be supported by plans to promote “low carbon green living” through support systems, changes in lifestyle, and public awareness. Korea is now pursuing policies but the public response has been less than desired. Some measures, such as the energy consumption label system, can be improved for increased public awareness and participation and greater institutional assistance.
Korea, which had no obligation to set an emissions reduction target under the Kyoto Protocol, has voluntarily and aggressively pursued green growth policies at home and, to encourage international participation in tackling climate change, adopted the toughest of internationally recommended standards. Specifically, the government is targeting a 30 percent reduction in Korea’s “business as usual” (BAU) emissions by 2020, the highest level recommended by the Intergovernmental Panel on Climate Change (IPCC) for developing countries.1
IMPORTANCE OF GREEN LIVING
In the short term, Korea is not in a strong position to dramatically slash greenhouse gas (GHG) emissions in the industrial sector, as its energy consumption and GHG emissions have risen alongside robust economic growth, and its core industries are mainly of the energy-intensive secondary type. On the other hand, the cost of reducing emissions is relatively low for transportation, commercial, and household sectors compared with the industrial sector. Consequently, making lifestyle changes can make a big difference in reducing energy consumption and GHG emissions in the short term.
To reduce GHG emissions from the transportation, commercial, and residential sectors, it is important to expand the scope of green living. The Korean government has pursued comprehensive and systematic measures in cooperation with the private sector and in connection with national campaigns at relevant government ministries to champion green living. Moreover, the government plans to strengthen incentives to encourage voluntary participation by individuals such as points-for-cash systems, and also to create a support system to enable a systematic pursuit of green living. By raising awareness that green living can be economically beneficial to individuals as well as ease the effect of climate change, the government aims to encourage Koreans to actively contribute to green growth through their daily lifestyles. Therefore, it has become all the more important for the government to instill habits of conservation and green living.
CONDITIONS FOR GREEN LIFESTYLES AND POLICY INITIATIVES
Conditions for Proliferation of Green Lifestyles
According to the government’s five-year plan on green growth (2009–2013), Koreans gained a heightened awareness about the severity of the energy crisis and climate change after the government’s vision on low carbon green growth was released in 2008. However, the plan said that green living was not yet put into practice sufficiently, and there are not enough concrete action programs despite the various ministries’ campaigns for green living.2 The challenges that need to be overcome include the gap between public awareness and practice of green lifestyles, the absence of a support system on green consumption, the lack of participation in community campaigns, widespread NIMBY (“not in my backyard”) attitudes, and the lack of school curricula on the environment.
However, the spread among companies of a green living movement and a well-being culture increased attention on the LOHAS (Lifestyle of Health and Sustainability) culture, and greater need for education on climate change following the Conference of the Parties of the United Nations Convention on Climate Change in 2009 could all positively affect the spread of the green lifestyle movement.
Green Living Policy Initiatives
The government recently announced a plan to promote low carbon, green living as a way to achieve a green revolution in life through fundamental changes in lifestyle and public awareness.
As part of a strategy to pursue low carbon green living, the government has already started a nationwide enlightenment campaign called “Green Start Movement,” which encourages the reduction of GHG emissions in the non-industrial sector through voluntary participation and practice. It has also launched a campaign called “Green Energy Family Movement” in which businesses, non-government organizations, local governments, public institutions, and the public participate voluntarily.
In July 2009, a new Carbon Point System3 was introduced as an incentive for energy conservation. It calculates the amount of electricity, gas, water, and waste material people save in GHG equivalents and rewards points that can be cashed in. An increasing number of households are expected to join the program, contributing to the spread of the green living movement.
Moreover, a Carbon Cash-Back System4 has been introduced. It offers points to consumers who purchase certified low-carbon products that emit less carbon while being produced or in use. Consumers who visit stores practicing the reduction of GHG will also receive points as an incentive.
It is projected that various policies with stronger incentives for green living such as Carbon Labeling and Green Store Certification System will emerge. Therefore, it is expected that consumers will have a wider choice of environment-friendly products and producers will participate in the new consumption trend.
Nurturing industries related to environment-friendly homes and buildings is also high on the government green action agenda. The government plans to offer various incentives to buildings that adopt its green standards on thickness of walls, windows and doors, and heights of ceilings and make the criteria mandatory for contractors who build more than twenty-home complexes. The construction-related initiatives expand the government’s green strategy beyond the past focus on transportation (e.g. promoting the use of bikes and early commercialization of electric vehicles). A dramatic transformation in basic lifestyles and related industries is expected.
WAYS TO ESTABLISH GREEN LIFESTYLES
So far, this paper has looked at the reasons the Korean government emphasizes the importance of living green and why it focuses on policies for green growth and lifestyle.
Considering the government’s reduction goals and the condition of the industry, Koreans may be asked to make a steeper reduction than the government-proposed 10 percent reduction of GHG emissions in daily lifestyles to achieve the reduction target by 2020. To do so will require changes in conventional lifestyles and public awareness. This paper suggests ways to change public perception, improve participation, and provide institutional assistance so that government strategies can be more effective.
Strengthening Green Education
It is necessary to create and distribute a textbook that explains the purpose, meaning, and economic and social repercussions of low carbon green growth so that young students can fully understand the concept and severity of climate change at an early age.
Although educational material regarding green growth will be included in elementary school curriculum, the government needs to make a more concrete and systematic plan. In the first phase, the government needs to create and distribute a textbook aimed at elementary and pre-school children. To produce meaningful educational results, it is desirable to focus efforts to target lower-grades (first to third grades).
Texts should be organized with varied content so that children can understand the means to reduce GHG emissions in schools, homes, and communities; help the environment; and contribute to green growth. On a gradual basis, such education should be extended to secondary schools and, in the mid- to long-term, lead to the creation of textbooks that fit various ages and classes.
Moreover, the government needs to consider designating pilot schools for pursuing green education in which various activities help children experience the phenomenon of low carbon green growth and understand its importance. In the pilot schools, activities such as writing green diaries, publishing green newspapers, and holding green discussions should be performed with creativity.
In the short-term, the government needs to start creating a green environment and establishing a soft infrastructure through pilot schools for green education. In the mid- to long-term, it needs to include green education in school curricula to expand nationwide. Rather than pursuing green education in all schools, it is more effective to designate schools that operate a pilot program, find problems, and devise ways to improve.
The government can also consider establishing a close network with the media and businesses to gain a wealth of experience and to compensate for the shortage of budgetary and human resources. It can also consider visiting industrial sites and inviting experts as one-day green teachers.
Establishing Networks and Strengthening the Role of Local Regions
To achieve the national vision of low carbon green growth, it is important to promulgate the importance of promotion and participation, as well as that of physical infrastructure. Therefore, it is necessary for the government to take advantage of human networks to lay the foundation for a low-carbon society.
The Green Start Network5 movement takes a top-down approach in which the government takes the lead in nurturing green leaders, launching campaigns to reduce GHG emissions, and conducting various events. However, public response to participating in the movement has been tepid; changes in perception have been slow. Small-scale networks such as regional communities can be effective and practical in establishing and spreading the culture and standards necessary for low-carbon lifestyle by using social networks. Therefore, it is desirable for the government to improve the operational approach of the Green Start Network in a way that private companies and subordinate groups can participate voluntarily and establish small-scale networks to start action for achieving low-carbon society. In other words, the government needs to introduce bottom-up methods in the Green Start Network and expand the scope of projects.
So far, projects have been confined to action program contests, establishment of experience centers, and promotional activities. By establishing small-scale networks at the city and township levels, the government can consider providing education for reducing GHG emissions, evaluating the amount of emissions, and using the results in public relations and educational activities.
Operating green community centers and automated bicycle rental system are among the fastest ways to spread green living. Two cases in point: the city of London installed the London Green Homes community center to provide information on reducing GHG at home as well as tailored home remodeling services; and the city of Paris commissioned the installment and operation of a bike rental system to JCDecaux, outdoor advertising company. Paris is reaping profits without investment costs.
Provision of Information on Energy Costs
Delivering information on energy costs to consumers can act as an incentive to save energy and help reduce energy consumption in households and businesses. In that respect, a labeling system can be an effective means to help consumers choose what products to buy by simplifying the products’ often complex environmental impact and manufacturing technology. The government is providing information and inducing consumers to choose products through Energy Consumption Efficiency Grade Label and Carbon Label.
Under the current Energy Consumption Efficiency Grade Label, manufacturers are required to attach 1st Grade (low consumption) to 5th Grade (high consumption) efficiency labels on consumer electronics, lighting equipment, cars, and other manufactured goods that consume lots of energy. If products fall below the minimum energy efficiency standards, manufacturers are banned from production, sales, and fined up to a maximum of ₩20 million (approximately $17,000). Since July 2009, carbon dioxide emissions per hour are included in the label.
Likewise, the United States has various measures to improve energy efficiency such as Energy Guide Label, Energy Efficiency Standard, Federal Energy Management Program, and Energy Star Program. The US Energy Guide Label6 gives estimated electricity cost of using products, encouraging consumers to save energy voluntarily.
It would be more effective if Korea’s energy consumption labels provided information on energy costs rather than, as at present, list various complex and incomprehensible figures. The Korean government should also provide such information on energy costs more broadly in other labeling systems.
Keywords
green growth, green lifestyle, green education, energy label, energy consumption, GHG emissions
Notes
1. The IPCC recommended emissions reduction targets of 15–30 percent of BAU projections for Korea and other non-Annex I countries.
2. Noksaekso˘ngjang 5kaenyo˘ngyehoek (2009~2013) [Five-Year Green Growth Plan (2009–2013)], ROK Presidential Committee on Green Growth, July 2009, p. 321, .
3. Compared with the average usage of electricity and water for the past two years, saved energy is converted into GHG emissions by using GHG coefficient (1kwh = 424 g CO2), and points are offered accordingly. The ROK Ministry of Environment has stated that 10 g of CO2 equals one point, which is around ₩3 (roughly $0.0026).
4. Under the Carbon Cash-Back System, allied manufacturers and retailers offer consumers a certain percentage of sales prices as “carbon points,” and consumers use accumulated points to purchase products, participate in public programs, and use public transportation. A pilot program has been in operation since May 2009, and it is expected that the program will begin in earnest from 2010.
5. Green Start Network is a public—private partnership whereby members from all walks of life participate to practice Green Start Movement, which started in October 2008 to reduce GHG emissions in non-industrial sectors. Fifty-five organizations and groups such as the Ministry of Environment, civic groups, and economist circles are developing action programs for reducing GHG emissions and pursuing educational and promotional activities. It is composed of national, regional, and business networks.
6. The US Federal Trade Commission requires manufacturers to attach labels that describe the energy cost and efficiency of thirteen products such as air conditioners, refrigerators, boilers, and washing machines. The US Department of Energy bans the production and sales of twenty products such as motors, refrigerators, air conditioners, boilers, and lamps that fall below the minimum energy efficiency standard.
DO Gunwoo is a research fellow at SERI. His current research fo-cuses on environmental economics, public finance, and climate change. He was previously a deputy director at the ROK Ministry of Finance and Economy and visiting scholar at Vanderbilt University. He holds a PhD in Economics from Korea University. Contact: dokorea@seri.org.
Translation: JOO Hye-Sun